Delivery Policy
Everything we sell is digital — here is how and when it reaches you. Last updated: 7 October 2026.
1. Delivery method and cost
All products are delivered electronically to the email address given at checkout, together with activation instructions. Delivery is free of charge. No physical items are shipped.
2. Delivery time
- Most products are delivered instantly after payment is confirmed.
- Some products (e.g. accounts prepared by our supplier) are delivered within the time stated on the product page, such as within 1 hour.
- Unless stated otherwise, delivery takes no longer than 24 hours from payment confirmation.
- Delivery starts only after payment is confirmed and, for immediate delivery, after you consent to it at checkout.
3. Where to find your product
Check the delivery email (including spam and promotions folders). If you created a KeyVerse account with the same email before purchase, your order is also visible in your account.
4. Delivery area
We sell to customers in the European Union and other countries where checkout is available. Some products work only in specific regions — this is stated on the product page.
5. Delayed delivery
If you have not received your product within the stated time, email hello@keyverse.eu with your order number. If we fail to deliver, you may request delivery again and, if we still do not deliver, withdraw from the contract and receive a full refund.